List

Introduction

The major function of the Contact List sub-module is to organise your contacts into groups for easier email or Whatsapp message sending.

Currently, we have three types of contact lists:

1. Normal

2. Email Mailing List

3. WA API Mailing List.

All three types can send email or Whatsapp as normal but there are special functions for Email Mailing List and WA API Mailing List. These two types acts as mailing list thus allowing your audience to unsubscribe.

Benefits of using Mailing List:

1. To reduce the chances of your Email bounce or WhatsApp failure to sent.

2. To reduce the chances of being reported as spam.

3. To prevent your WhatsApp account quality from reaching medium or low.

The image below provides a general overview of our Contact List page.

Contact List Overview

Ways to generate contact list

The following are ways to generate a contact list.

1. Manually create via the Create button

2. Auto created when contacts are imported

   • The contact list naming format will be DD-MM-YYYY HH:MMam/pm

3. Create List/Add to List via Email Broadcast statistics

4. Create List/Add to List via WA Personal Broadcast statistics

5. Create List/Add to List via WA API statistics

Create Contact List

Step 1: Click on the Create button.

Step 1 to Create Contact List

Step 2: Fill in the details.

There are three options for the list type. The options are Normal, Email Mailing List and WA API Mailing Lst.

Step 2 to Create Contact List

Step 3: Click on the Create button

Step 3 to Create Contact List

Edit List

Step 1: Click on the pencil icon in the Action column.

Step 1 to Edit Contact List

Step 2: Edit the contact list details as required.

The Round Robin option is only visible to the Admin of the organisation. The use of Round Robin is to distribute the contacts in the contact list to your organisation members without bias.

Step 2 to Edit Contact List

Step 3: Click on Submit to save the changes.

Step 3 to Edit Contact List

View List

To view on the contacts who are in the specific contact list, click on the pencil icon in the Action column.

Contact List Overview

A list of contact will be shown together with a few main information and their subscription status.

Remove Contact from Contact List

To remove the contact from the list, just select the contacts and click on Remove X Contacts as shown in the image below.

Add Contact

Step 1: Click on the Add Contact(s) to List in the Action column.

Step 1 to Add Contact(s) to List

Step 2: Select the contact that you want to add into the list.

Step 3: Click on Add X Contacts. X will be the numbers of contacts that you have selected.

Step 3 to Add Contact(s) to List

Export List

If you chose to export the list, it will auto-download the contact list. In the exported file, you will be able to view the list of contacts together with the contact's details.

To export the list, just click on the Export icon in the Action column as shown in the image below.

Export Contact List

Delete List

Method 1: Via Delete Icon in Action column

Step 1: Click on the red trash can icon in the Action column.

Method 1 to Delete Contact List

Step 2: If you're certain you want to remove the contact list, select OK. If you do not want to delete the contact list, click on Cancel.

Confirmation to Delete Contact List

Method 2: Via Selecting and Delete

Step 1: Select the boxes of the contact list that you would like to delete.

Step 2: Click on Remove Contacts.

Method 2 to Delete Contact List

Step 3: If you're certain you want to remove the contact list, select OK. If you do not want to delete the contact list, click on Cancel.

Confirmation to Delete Contact List

How to Configure Round Robin in Contact List

https://www.youtube.com/watch?v=hmU5dK38o5Mwww.youtube.com